Major Problems With Tick Data Co & Glad I Am Now With CSI - Randy Stuckey
There seems to be a proliferation of new price data vendors the last few years. How good are the various sources? Here's one person's experience.
I originally subscribed to Genesis end-of-day price service. They seemed OK with a couple of odd exceptions. Several times they just stopped sending several commodities in my nightly download. A phone call always got the commodities re-instituted to my portfolio. Irritating, but not catastrophic.
Then came disaster. I concluded I needed tick- by-tick data. Well Tick Data Inc was having this super, colossal, astounding sale of tick data. I took the bait. The next year was a myriad of phone calls and letters. The data sent was so defective, their own software refused to correctly process the data. 41 phone calls, several letters and the threat of a horse's head on their bed failed miserably. They make Scrooge look like a rank amateur. These guys were tough-not a penny would they refund.
The good news is they did send "corrected" data. The bad news unfortunately, it too was defective.
The following is really hard to believe, but it did happen on one of my phone calls complaining about the "corrected" data being defective. A Tickdata employee explained that I was being unfair--"There were just too many errors in the data for us to fix all of them."
Well they won the battle--hopefully they'll lose the war or change for the better. To help the rest of you, they sent me defective data on Euro $, Coffee, Gold, Soybeans, T Notes, T Bonds and Silver. The only good to come from this experience, was when I regained a lot of hard drive space, as I erased the Tickdata directories and files. I currently download end-of-day data from CSI. No problems. How refreshing.
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